Emotional Intelligence

Abstract

Emotional intelligence has been a buzzword of the 21st century. Whereas the previous 100 years revolved around IQ and its implications the modern digital economy lays more stress on the vitality of emotional intelligence and how it can be a pivotal factor in the growth and success of an individual. This study meticulously examines the impact of emotional intelligence of employees on their job satisfaction, job performance and work engagement. The study was conducted on a carefully selected sample size of 150 employees currently part of the telecommunication ecosystem of Pakistan. The results of the study show a very strong correlation between the emotional intelligence of individuals vis a vis the variables that are associated with employment i.e. job satisfaction, job performance and engagement at work. The literature explains in depth about the internal emotional state of employees and how it has a direct impact on their job attitude. This research is important from the fact that it will help employers in the telecommunication industry to understand the factors which lead to positive and enhanced emotional intelligence since it will have a direct impact on overall organisational performance.